On October 24, 2014, I had a new Carrier air conditioner installed. If you have a choice - I'd recommend that you find another vendor. There's an extensive pattern of failing Carrier heat pump units. As a homeowner - once the unit is installed - you are "stuck". In the market, they appear to be competing on price - counting on getting their units installed without the quality to operate for an acceptable lifetime. I then sent registered letters to Carrier (their response: they tell me that they're not going to make the unit functional). I've logged in at the website (and received no response from Carrier). This was a major expenditure for my home (approx $5000 installed), within two years of brand-new installation. For me to pay this amount to enjoy a functioning unit is not acceptable as a customer. Based on what APA has told me about what Carrier’s policy for warranty coverage will/won't reimburse, this arrangement suggests that Carrier is "outsourcing" its cost of poor quality to customers. I have done research online – and have seen what appears to be a regular and consistent record of unhappy consumers with failing Carrier heat pump units. The labor expense to install the new condenser is around $800 - between 10-20% of the original price paid for the unit.
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